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  1. What are customer service and support? - TechTarget

    Apr 21, 2025 · Customer support falls under the customer service umbrella but prioritizes customers who have trouble or require assistance with a product or service they purchased. Customer support …

  2. What is customer support? - IBM

    What is customer support? Customer support is the practice of assisting customers with inquiries, issues or concerns regarding a product or service by providing guidance, solutions and a positive …

  3. What is Customer Support? Importance & Key Strategies

    Customer support refers to the people and interactions that help customers who use a business’s service or product. Help can include answering a question, providing training or installation, and of …

  4. What Is Customer Service? Definition & Best Practices

    Jun 13, 2023 · In this article, we’ll dive into what customer service is and what best practices can ensure that it’s up to par.

  5. What is Customer Support? (A Detailed 2026 Guide) - Hiver

    Dec 4, 2025 · Great customer support isn’t just about fixing glitches. It’s about building trust and treating customers with care and respect. It’s the reassuring handshake after a purchase, the safety net …

  6. Customer Support: Definition, Importance, and 8 Essential ...

    Sep 24, 2025 · Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 tips for delivering great customer support.

  7. Customer Support - What It Is, Examples, Vs Customer Service

    Customer support is a business activity centered around connecting with customers and managing their concerns and queries regarding a particular product or service. It highlights effective communication …