Own the post-purchase experience with Route. Scale your brand using the #1 platform for package protection, AI-driven returns, and real-time tracking.

Route transforms generic carrier tracking into an immersive branded experience. Customize tracking pages with your logo, colors, and messaging to maintain brand consistency post-purchase.

Route will not cover orders that are lost, stolen, or damaged if the items purchased are considered contraband. Please keep in mind that what is legal in one state may be illegal in another.

You can access this page any time via the link in your Route confirmation email, or by clicking on any order tracking link in a Route email from your desktop or laptop.

Route offers the option to protect your online orders from damage, loss, and theft with our licensed Shipping Protection. And if something happens, we’re here to help with a fast, convenient resolution.

Handle everything you need after check-out Route protects your orders, tracks them right to your door, and provides frustration free returns.

Track Your Package Customer Support Route for iOS Route for Android Terms and Conditions Privacy For Merchants

How Route’s claims process works How do I file a claim on behalf of my customer? Claim status definitions How to check status of a claim Deadlines to file a claim Why was my customer’s claim …

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The Route mobile app offers a seamless way to keep track of all of your orders in one place. That means you can shop anywhere (even Amazon) and track it with Route.