Jul 1, 2025 · Welcome to Dynamics 365 Customer Service! We're delighted to offer you a suite of capabilities to ensure your business can deliver the best customer service experience possible to …

Nov 7, 2025 · Learn about Customer Intent Agent and how it works in Dynamics 365 Contact Center and Dynamics 365 Customer Service.

Sep 1, 2023 · The lead-scoring feature brings together many aspects of Customer Insights - Journeys, including contacts, leads, customer journeys, marketing forms, interactions, insights, and more.

Jun 19, 2025 · Get an overview for Dynamics 365 Customer Insights and how your organization can benefit from the broad set of features.

Sep 20, 2024 · To get administrator permissions to manage a new customer's subscriptions and services and allow your indirect provider to submit new orders on their behalf, you can invite a …

From the initial case creation and management, to developing knowledge management solutions, Dynamics 365 Customer Service helps organizations ensure that customer issues are being handled …

Nov 11, 2025 · It identifies the most common intents and suggests new ones, helping you understand customer needs better. This agent can also recommend the best knowledge articles to resolve …

Jun 9, 2025 · Learn how to create automated campaigns with real-time journeys in Dynamics 365 Customer Insights - Journeys.

Sep 1, 2023 · How to create a customer journey by assembling a pipeline of automated communications, activities, and conditional pathways in Dynamics 365 Customer Insights - Journeys.

Dec 19, 2023 · Customer Insights is a one-stop-shop to identify, ingest, and act on customer data. Use Customer Insights to harness disparate data and use it to reach customers when and where they’re …