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  1. What is Customer Relationship Management (CRM)? - IBM

    Customer relationship management (CRM) is a set of integrated technologies used to document, track, and manage an organizations relationships and interactions with existing and potential …

  2. ¿Qué es un CRM (customer relationship management? | IBM

    Un CRM es un conjunto de tecnologías integradas que se emplean para documentar y gestionar las relaciones e interacciones de una organización con sus clientes actuales y potenciales.

  3. ¿Qué es CRM? | IBM

    La gestión de las relaciones con los clientes (CRM) es un conjunto de tecnologías integradas que se utilizan para documentar, seguir y gestionar las relaciones e interacciones de una …

  4. Was ist CRM? | IBM

    Customer Relationship Management (CRM) ist eine Reihe integrierter Technologien zum Dokumentieren, Verfolgen und Verwalten der Beziehungen und Interaktionen eines …

  5. Che cos'è il CRM? | IBM

    Il Customer Relationship Management (CRM) è un insieme di tecnologie integrate utilizzate per documentare, tracciare e gestire le relazioni e le interazioni di un'organizzazione con i clienti …

  6. AI in CRM (Customer Relationship Management) | IBM

    AI in customer relationship management (CRM) enables organizations to automate business processes by organizing and managing customer information with ease.

  7. Qu’est-ce que la CRM ? | IBM

    La gestion de la relation client (CRM) est un ensemble de technologies intégrées utilisées pour documenter, suivre et gérer les relations et les interactions d’une organisation avec ses clients …

  8. What is Contact Center as a Service (CCaaS)? - IBM

    Contact center as a service (CCaaS) is a cloud-based customer service solution designed to modernize call center operations and provide an enhanced customer experience.

  9. What Is Customer Retention? | IBM

    Customer retention is a company’s ability to turn first-time customers into repeat buyers and prevent them from switching to a competitor.

  10. What is customer experience management (CXM)? - IBM

    A CRM hub that gathers customer data across different channels and customer touchpoints in the customer journey. Data analysis can be performed on this information to derive customer …