Amazon Connect is an AI-powered application that provides one seamless experience for your contact center customers and users. It's comprised of a full suite of features across communication channels.

Jun 27, 2025 · Welcome to the ultimate AWS Connect guide – covering everything you need to know about one of the most reliable, flexible, and intuitive contact center solutions around.

Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), interactive voice response (IVR), and call center routing.

Jul 23, 2025 · The cloud telephony and contact center service AWS Connect commonly referred to as Amazon Connect, is provided by Amazon Web Services. Businesses construct call flows, rent phone …

Dec 1, 2025 · AWS signals a competitive posture in the CCaaS market with new agentic AI capabilities for Amazon Connect ahead of AWS re:Invent 2025. Can it beat competitors?

Amazon Connect is a contact center as a service (CCaaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.

Apr 29, 2025 · AWS Connect is a cloud-based contact center service offered by Amazon Web Services (AWS). It allows businesses to provide customer service through voice calls, chat, and other …

Dec 3, 2025 · Amazon Connect is the lead for AWS when it comes to taking a bunch of building blocks and "primitives" and compiling them for enterprise use cases. Amazon Connect isn't about being a …

To use Amazon Connect we’ll need a user directory which we can create in the add instance wizard. Use a unique name for the URL like ai-services-workshop-<myname>. Create an administrator user …

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service across voice and chat at a lower cost than traditional contact center systems.