With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

I got a fair amount of correspondence to the first newsletter in which I wrote about analytics and the configuration management database. All of the feedback was positive and largely echoed my belief ...

Folks, we've got a fresh Phil Wainewright think piece to jostle our enterprise AI discussions! Phil kicks off: AI can't interpret reliably interpret data without a frame of reference to give it ...