Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

Small-business owners or executive management teams create the long-term, big-picture strategies that help their companies grow. This strategic planning takes place months or years in advance and ...

As we enter into what most people consider a forever-hybrid environment with clients, it’s time to commit to a new set of service models. I say commit because we’ve arrived at a point where ...

The very nature of enterprise network management is about to undergo a fundamental change. In the future, network managers will be focusing less on the traditional tasks of designing, implementing and ...

Service management has long been a staple of the IT industry, continuously pushing the industry forward to deliver better experiences and manage crises more efficiently. The real estate industry has ...

Info-Tech Research Group's latest research details a strategic framework for IT leaders to transition from outdated IT service management to a modern enterprise service management model. By leveraging ...

Although executives often talk of new business models, the more important challenge in business today is understanding and embracing a new management model. Most executives still don’t know the ...