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When a baritone goes "cold" and forgets a line, Jonathan Khuner is there. When a soprano gets lost in her character and sings ahead of the beat, Khuner reins her in. He's the prompter at the San ...

To reach the prompter's box at the home of the San Francisco Opera, Matthew Piatt heads under the stage and walks down a long, narrow passageway. Then he shimmies up a metal ladder. "I always have to ...