Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

Imagine getting the full functionality of recommended ITIL v3 applications like configuration management, service desk, CMDB and so on without installing any software in your data center.

The implementation of ITIL®/ ITSM software suites can be difficult, time consuming and expensive. This added expense is typically the result of Companies not defining their IT Processes or not ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...