Raj De Datta is CEO of Bloomreach, a leader in commerce experience. His book, "The Digital Seeker," is available now. With global e-commerce sales projected to reach a staggering $58.74 trillion by ...

Has it ever crossed your mind that we may be living in the age of technological singularity - where computer intelligence ...

There are more than 13 billion Internet of Things (IoT) connected products deployed with the potential to behave as customers and Gartner forecasts that number will rise to 15 billion by 2028. CEOs ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...

The growth of machine customers is projected to be more significant to enterprises than the arrival of digital commerce. In the next few years, customer service and support leaders must prepare for ...

Machine Customer refers to software programs, autonomous devices, or both that act as actors engaging in transactions such as purchasing goods and services on behalf of humans or other machines. In ...

At its core, Agentic AI refers to systems endowed with agency—the capacity to make autonomous decisions without human intervention It possesses the ability to set its own goals, learn from its ...