The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

HUNTINGTON, W.Va. — The Amazon Customer Service Center will be closing next May, according to a company representative. While not much information has been released about the company’s long-term plans ...

HUNTINGTON — The Amazon Customer Service Center on Kinetic Drive in Huntington will close by May 2026, a public relations representative for the company confirmed via email this week. The ...

Some companies want you back in the office now that COVID-19, social distancing, masking and other such from a few years ago are fading in our rear-view mirror. Several larger employers are telling ...

Zendesk announced its intentions to move from a CRM company to a contact center company as far back as ten years ago, with Sheila McGee-Smith talking to the company in 2015 about its cloud-based ...

Amazon Connect’s pricing model encourages companies to experiment with different AI deployments. “If you're saying, ‘I know I can get some benefit of AI, but I'm not sure how much, so I need to do an ...